Earning a good reputation is always a long and hard fought battle…earning a bad one is very easy. I can relate to one of the big box stores in our area. Their level of understanding for good customer service is almost non-existent. It is truly hard to imagine in today’s business environment that any company just does not get it. On the flip side of this argument is the Wegman’s Food Markets, based here in Rochester. They have been cited for being the very best grocery chain in America, and for good reason. They have a complete understanding of high quality products and exemplary customer service. No one does it better in their marketplace.
You know friends, it is a mind set, and a company cannot waver. The Harris Seeds Company began in 1879 with these sets of principles, and they evolved over the next century. The company has always strived to put the very best products in the Harris Seeds catalogs through stringent product testing programs. But product alone will not cut it today. The customer cannot ever be taken for granted. It is the customer that makes everything good happen for our company. For me, it is pretty simple…take care of our customers and they will take care of us.
By example, Ken Ralph, a long retired salesman in New England for Harris Seeds, was reported to have had a 90% market share with New England growers. This is a phenomenally high number, but it did not happen by chance. Ken earned the respect of his customers by providing the very best products for their farms and coupled it with friendly and dependable service. That’s really all it takes.
In closing folks, here is our company motto:
We will strive with pride
to provide our customers with
the finest products available, coupled with
friendly and reliable service.
Dick Chamberlin - President